Getting Help

Need help with DiSky? This guide will show you how to get support effectively.

Support Policy

Before Asking for Help

Before asking a question, please:

Check the documentation - Your answer might be in this wiki
Search existing issues - Someone might have had the same problem
Read error messages - They often contain helpful information
Update to the latest version - Your issue might already be fixed

Where to Get Help

Discord Server (Recommended)

Join our Discord server for quick help from the community.

Go to the #support channel
Follow the requirements below when asking
Be patient and polite while waiting for a response

GitHub Issues

For bug reports and feature requests, use GitHub Issues.

Check if your issue already exists
Provide all required information
Use issue templates when available

What to Include

When asking for help, always include:

1. DiSky Version

Run this command and include the output:

/ver disky

2. Bot Intents

Run this command with your bot’s name and include the output:

/disky bot <bot-name>

Replace <bot-name> with the name you used in your define new bot named "..." structure.

3. Error Messages

If you’re getting errors:

Include the FULL error message
Don’t just say “it doesn’t work” - show us the actual error
Include any console output related to the issue

4. Your Code

Share the relevant code that’s causing the issue:

Use proper code formatting (Discord markdown or GitHub Gists)
Include enough context, but remove sensitive information (like bot tokens!)
Show what you expected to happen vs. what actually happened

Example Help Request

Here’s a good example of a help request:

**DiSky Version**: 4.17.0
**Skript Version**: 2.7.2
**Bot Intents**: [output from /disky bot MyBot]

**Problem**: My bot isn't receiving slash command interactions

**Error**: [paste full error here]

**Code**:
[paste your code here, with token removed]

**Expected**: The bot should respond when I use /hello
**Actual**: Nothing happens when I use the command

Response Times

Our community helps voluntarily, so response times may vary:

Peak hours: Usually faster responses
Complex issues: May take longer to investigate
Weekends/holidays: Slower responses

Be patient and don’t spam your question. Bumping after 24+ hours is acceptable.

What NOT to Do

❌ Don’t ask if anyone can help - just ask your question directly ❌ Don’t DM community members - ask in public channels ❌ Don’t share your bot token publicly ❌ Don’t expect instant responses ❌ Don’t ask the same question multiple times ❌ Don’t use /reload and then ask why things broke

Self-Help Resources

Before asking, try these resources:

FAQ - Common questions answered
Examples - Code examples for common tasks
Discord API Docs - Official Discord documentation
Skript Hub - Skript syntax reference

Community Guidelines

When interacting in our community:

Be respectful - Treat others how you want to be treated
Be patient - People are helping in their free time
Be clear - Explain your issue thoroughly
Be grateful - Thank those who help you
Give back - Help others when you can!

Still Stuck?

If you’ve followed all the steps above and still need help:

Join our Discord server
Post in #support with all required information
Wait patiently for a response
Engage with those trying to help you

We’re here to help - just make it easy for us to do so! 🎉